Welcome to Mercure Nairobi Upper Hill - a contemporary hotel located in Nairobi's financial district, just 15 minutes from Jomo Kenyatta International Airport and close to the Central Business District. Surrounded by banks, embassies, and multinational companies, the hotel also features WOJO, our vibrant co-working space offering shared desks and private offices for today's modern professionals.
CheckIn instructions - Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Optional fees - Fee for buffet breakfast: approximately USD 30 per person
- Fee for wired internet in public areas: USD 2.5 per day (rates may vary)
- Airport shuttle fee: USD 35 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Know before you go - No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Children PolicyChildren Policy
Depending on the hotel's children's policy, children's supplements might be applied and it's not included in the total amount of the reservation. See the terms and conditions when booking.
Special term for childrenSpecial term for children
1st child up to 11.99 y. will be free of charge sharing parent’s room
2nd child up to 02.99 y. will be free of charge sharing parent’s room
2nd child from 03 till 11.99 y. will be subject to 50% charge of adult rate in double room sharing parent’s room
Important Meal Plan InformationPlease note that all meal plan inclusions are applicable for 2 adults only by default. Any additional guests, including extra adults or children, are not included in the meal plan and will be charged separately by the hotel, payable directly at the property.
This also applies to any mandatory supplements, such as Christmas or New Year’s Eve gala dinners, which are not included in the displayed rate and must be settled at the hotel.
Important InformationPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
